Frequently Asked Questions (FAQ)

1. What is SMMXDONIA?

SMMXDONIA is a social media marketing (SMM) panel where you can buy followers, likes, views, and other types of engagement for platforms like Instagram, TikTok, YouTube, Twitter, and more.

2. Is it safe to use your services?

Yes, our services are designed to be safe and discreet. However, we do recommend you follow the terms of service of each social platform. We do not require your password or login access.

3. How do I place an order?

After registering and logging into your account, simply choose the desired service, enter the required details (like link and quantity), and proceed with payment. Your order will start processing shortly.

4. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and cryptocurrencies (depending on availability). You can check your dashboard for available options.

5. How long does it take for my order to be delivered?

Most services start within minutes to a few hours. Delivery time depends on the specific service you choose. Some may take longer depending on the quantity and platform.

6. What if my followers drop?

Many of our services come with a refill guarantee. If you experience drops within the refill period, simply open a support ticket, and we’ll refill the order based on the service guarantee.

7. Can I cancel an order after placing it?

Orders cannot be canceled once they are in progress or completed. If an order hasn’t started, contact support as soon as possible to request cancellation.

8. Do you offer reseller accounts or API access?

Yes! We provide API access for resellers. You can connect your own panel to ours and resell our services. Contact support for API documentation and setup.

9. My order status is “Pending” or “Processing” — what does that mean?

This means your order is in queue and will be processed shortly. Some delays can occur during high traffic times or if service servers are undergoing maintenance.

10. How can I contact support?

You can contact our support team via email at support@smmxdonia.com or through the ticket system on your dashboard.